Shipping policy

Shipping Policy

Sami Lou Makes

Last updated: 14.01.2026

Thank you for shopping with Sami Lou Makes. Each order is carefully packed with love, and we aim to get your pieces to you as smoothly as possible.

Processing Times

All items are handmade and thoughtfully prepared.

Ready-to-ship items: dispatched within 1–3 business days
Made-to-order or personalised items: processing times will be clearly stated on the product page

Please note that processing time does not include delivery time.

Shipping Locations

We currently ship:

Within the United Kingdom

UK Shipping

UK orders are sent via a trusted postal service.

Estimated delivery times:

Standard shipping: 2–5 business days after dispatch
Tracked shipping: delivery times may vary but include tracking updates

Delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and are based on:

Order size and weight
Delivery location
Selected shipping method

Order Tracking

If you select a tracked shipping option, tracking details will be provided once your order has been dispatched.

Lost or Delayed Parcels

Once your order has been dispatched, responsibility passes to the courier.

If your parcel appears delayed or lost:

Please allow sufficient time for delivery
Contact us and we will do our best to assist with an investigation

Sami Lou Makes cannot be held responsible for parcels marked as delivered but not received.

Incorrect Address

Please ensure your delivery address is correct at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer
Returned parcels due to incorrect addresses may incur a reshipping fee