Shipping policy
Shipping Policy
Sami Lou Makes
Last updated: 14.01.2026
Thank you for shopping with Sami Lou Makes. Each order is carefully packed with love, and we aim to get your pieces to you as smoothly as possible.
Processing Times
All items are handmade and thoughtfully prepared.
-
Ready-to-ship items: dispatched within 1–3 business days
-
Made-to-order or personalised items: processing times will be clearly stated on the product page
Please note that processing time does not include delivery time.
Shipping Locations
We currently ship:
-
Within the United Kingdom
UK Shipping
UK orders are sent via a trusted postal service.
Estimated delivery times:
-
Standard shipping: 2–5 business days after dispatch
-
Tracked shipping: delivery times may vary but include tracking updates
Delivery times are estimates and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and are based on:
-
Order size and weight
-
Delivery location
-
Selected shipping method
Order Tracking
If you select a tracked shipping option, tracking details will be provided once your order has been dispatched.
Lost or Delayed Parcels
Once your order has been dispatched, responsibility passes to the courier.
If your parcel appears delayed or lost:
-
Please allow sufficient time for delivery
-
Contact us and we will do our best to assist with an investigation
Sami Lou Makes cannot be held responsible for parcels marked as delivered but not received.
Incorrect Address
Please ensure your delivery address is correct at checkout.
-
We are not responsible for orders delivered to an incorrect address provided by the customer
-
Returned parcels due to incorrect addresses may incur a reshipping fee
Packaging
Orders are packaged securely and beautifully to protect your jewellery during transit.
Questions
If you have any questions about shipping, please get in touch via our website before placing your order.
Thank you for supporting Sami Lou Makes — it truly means the world ✨